Home builder blames “COVID-19” for not addressing warranty issues

Jene J. Long

COLORADO SPRINGS — Our Information 5 investigative team is tracking a sample of grievances in opposition to a Colorado house builder.

Because the start of the COVID-19 pandemic, various property owners have submitted grievances with the Far better Enterprise Bureau with one prevalent problem—they say they builder is not going to honor its warranty.

It’s no key—new dwelling design is popping up everywhere in Colorado Springs.

William Sawvel


William Sawvel

William Sawvel just lately procured a home from CreekStone Houses on the northeast facet of the metropolis.

He states since he moved in, his loved ones has knowledgeable nothing but issues.

“Each 3-4 months we have lights pop in the residence and we have to exchange all of them,” he said.

Sawvel had no issues demonstrating electrical complications for our cameras. For case in point, each and every time he turns on the vacuum, the lights in the basement flicker.

If you get a stroll on the treadmill in the basement, the light-weight also glints.

At first, William says this wasn’t a massive concern since his home came with a 1-12 months guarantee.

“With all of the troubles we ended up obtaining, my wife and I made the decision it would likely be a very good idea to get an inspector to arrive in before the warranty is up and have him glimpse by way of the residence and notify us every thing that is erroneous with the household that wants to be fastened so that we could send it to Creekstone,” he explained.

In an inspection report received by Information 5, an inspector discovered cracks in the concrete, overdriven nails in the siding which could direct to h2o problems alongside with electrical concerns considered as a “security hazard.”


KOAA Graphics Division

Dwelling inspection

Sawvel suggests ahead of he arrived at out to News 5, he attempted several moments to get the builder to correct the difficulties.

I ended up sending a few email messages,” he explained. “I am just reminding them these are warranty difficulties and we’d like these things fixed. They never responded.”

The paper trail:

March 17, 2020: CreekStone Residences despatched a generic message to house owners notifying them that in-home guarantee appointments ended up suspended immediately owing to considerations surrounding COVID-19

April 22, 2020: CreekStone sent a different e-mail out expressing that all guarantee do the job on finished properties is briefly suspended because of to the Governor’s “Continue to be at Household” get

However, News 5 Investigates identified a opportunity challenge. If you appear at the genuine get from Gov. Jared Polis, we observed an exemption for solutions related to development, housing, and get the job done carried out by electricians and plumbers.

On best of this discovery, William suggests as he and his spouse had been having a walk in the neighborhood, they arrived across a CreekStone product residence. On the door of that residence was a observe that lists a cell phone quantity to established up a demonstrating appointment.

On the net, William mentioned CreekStone Homes noted their products were being “open” and appointments for in-individual excursions were being out there.

William asked, “How are you owning open residences and then telling persons who individual these houses that we can’t take care of challenges with houses we currently bought? Anything didn’t look suitable.”

William claims immediately after months of no progress, he made the decision to eventually make repairs on his have.

He then filed a lawsuit towards CreekStone Properties to aid recover restore fees.

El Paso County Courthouse


El Paso County Courthouse

A decide awarded him extra than $2,000. However, courtroom information exhibit CreekStone Properties has not paid this judgment.

Information 5 Investigates later uncovered CreekStone Residences has submitted an attractiveness to overturn the judge’s ruling. Courtroom paperwork submitted by CreekStone query no matter if the courts ought to have had the authority to intervene in this case. They cited a “Buy and Sale Agreement” which reportedly states that disputes should really be managed by way of mediation and arbitration.

“There are other family members acquiring the exact troubles (with guarantee difficulties),” Sawvel stated. “They are not responding or they’re coming up with excuses to not correct issues.”

We verified William’s declare via the BBB’s possess data.

Considering the fact that anybody can leave a undesirable assessment in opposition to a organization, Information 5 decided to only target on the 8 formal complaints the BBB has on file within just the very last 3 yrs from CreekStone. On the other hand, it appears all 8 grievances have been filed immediately after the pandemic began.

“More substantial problems have been overlooked by the builder,” just one criticism claimed.

A different grievance indicated “warranty get the job done was be aware accomplished.”

Information 5 Investigates attained out to CreekStone Households for comment on William’s situation and to further more talk about the BBB issues.

Perry Cadman, VP of Functions did not deal with the BBB problems, but did difficulty a assertion about William’s court docket case.

“Regarding the make any difference, Creekstone Properties has filed an attraction of a verdict in El Paso County District Court involving a property consumer who at first filed a declare of less than $7,500. It is our company’s plan not to remark on pending legal circumstances,” Cadman explained.

Information 5 also questioned no matter whether CreekStone Properties would be inclined to sit down and examine procedures and procedures for handling guarantee statements. Cadman declined that chance.

“At Creekstone Houses, we are proud of our A-plus ranking with the Improved Business enterprise Bureau, and we answer to issues and problems on a timely foundation, with the customer’s finest pursuits in brain,” he claimed. “We have been in small business for 27 many years, and we eagerly look forward to the future 27. Pertaining to a dialogue on the topic of our guarantee policies, we will respectfully decrease to take part mainly because they are so normal and consequently, in our view, not newsworthy.”

William states he however will not have the electrical challenges in his house solved and CreekStone Homes available no resolution in either assertion issued to News 5.

We are going to continue to keep tracking the builder’s enchantment by way of the court course of action. 

Strategies for doing the job with house builders:

Interaction is critical—each right before and soon after the closing course of action. It can be all right to seek out clarification and talk to issues about a builder’s process for managing warranty difficulties.

Related to performing with contractors, always document challenges and issues in producing. This produces a paper path.

Even if you happen to be transferring into a new house, it may perhaps be worth receiving an inspection prior to closing. Also, be present for that inspection so you can convey up any concerns you could detect.

If you sense issues or warranty difficulties are not becoming taken care of correctly, you can file official issues with both equally the Better Enterprise Bureau and the buyer defense division at the Colorado Attorney General’s Business.

Have an issue you’d like News 5 Investigates to glance into? Electronic mail us: [email protected]

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